FAQs

Azure Virtual Server Hosting: Microsoft Azure – Microsoft windows servers/infrastructure hosted in the cloud.

itro Domain Registration – 2 years: Cost for itro to host/renew a *.com.au domain for 2 years. Does not include any DNS related work.

Internet related charges: internet connection.

itro Advanced: Refer to schedule of services for what this includes.

itro CBR (Cloud Backup Recovery) OneDrive (per 5Gb): Cloud backup for OneDrive.

itro CBR (Cloud Backup Recovery) SharePoint: Cloud backup for Sharepoint.

itro CBR (Cloud Backup Recovery) Virtual Server: Direct to cloud backup of virtual servers.

itro Connect Sky 36 Setup: internet connection setup.

itro Connect Sky 50-36 monthly access: internet connection.

itro Core: Refer to schedule of services for what this includes.

itro DNS Protect: Server protection against malware.

itro Mail Scan: itro’s email filtering and email security service.

itro FBR (File Backup Recovery) (50GB/PC): Direct to cloud file backup.

itro MBR (Mailbox Backup Recovery): Office365 Mailbox backup. Must backup all mailboxes in tenant.

itro MFA (Multi-Factor Authentication): WatchGuard Multi-Factor-Authentication. Used as additional security to protect users accounts.

itro Premium Web Hosting: Cost for itro to host a website, per month. RAM: 8 GB – HDD: 25 GB.

itro SBR (Secure Backup Recovery) 12Tb Appliance Rental: Rental of on premises Backup/Recovery device. Hosts local backup for fast restore.

itro SBR (Secure Backup Recovery) 4Tb Appliance Rental: Rental of on premises Backup/Recovery device. Hosts local backup for fast restore.

itro SBR (Secure Backup Recovery) Archive Storage Rental (Tb): Archive grade cloud storage for backed up data. Recover of data from archive storage can take several days.

itro SBR (Secure Backup Recovery) Disaster Ready Storage (Tb): Disaster ready cloud storage for backed up data. Recovery of data from disaster ready storage is immediate, dependent on bandwidth.

itro SBR (Secure Backup Recovery) Server Agents: itro Backup agent – must be installed on any machine that has a backup configured.

itro Self Serve Desktop: Refer to schedule of services for what this includes. Used for self-managed clients.

itro Standard Web Hosting: Cost for itro to host a website, per month. RAM: 4 GB – HDD: 10 GB.

itro Ultimate: Refer to schedule of services for what this includes.

MailGuard Email Live Continuity (per mailbox): Mailbox continuity – allows continuous mail functionality even if primary mail server is down.

Microsoft Office 365 Business: Office 365 hosted Office 2016 suite (Applications only – No mailbox).

Microsoft Office 365 Business Essentials: Office 365 hosted Mailbox + Office Online (No installable applications – Web apps only).

Microsoft Office 365 Business Premium: Office 365 hosted Mailbox + Office 2016 (Cannot use on Terminal Server).

Microsoft Office 365 Enterprise E1: Office 365 hosted Enterprise Mailbox + Office Online (No installable applications – Web apps only).

Microsoft Office 365 Enterprise E3: Office 365 hosted Enterprise Mailbox + Office 2016 + Terminal Server Use.

Microsoft Office 365 F1 License: Office 365 hosted Enterprise Mailbox + Office Online (No installable applications – Web apps only) This is a cut down version of an E1.

Microsoft Office 365 Mailbox Only: Office 365 hosted mailbox license.

Microsoft Office 365 Project Online Professional: Office 365 hosted Project Online Professional license.

Microsoft Office 365 ProPlus: Office 365 hosted Enterprise Office 2016 suite (Applications only – No mailbox).

Microsoft Office 365 Skype for Business Online (Plan 2):  Office 365 hosted Skype for Business license.

Microsoft Office 365 Visio Online Plan 2: Office 365 hosted Visio license.

Microsoft Windows 10 Enterprise Office 365 E3: MS Windows 10 Enterprise edition single user monthly subscription.

Mobile Data Plan: Monthly rental of a 4G device.

MS Windows Remote Desktop CAL: License for users to access servers using remote desktop.

StorageCraft ShadowProtect Desktop License: Single Desktop License for Storagecraft backup solution.

StorageCraft ShadowProtect Physical Server License: Single Physical Server License for Storagecraft backup solution.

ShadowProtect Physical SMB Server License: Single Physical SMB Server License for Storagecraft backup solution.

StorageCraft ShadowProtect Virtual Server License: Single Virtual Server License for Storagecraft backup solution.

WatchGuard Dimension Monthly Reporting: Optional feature for WatchGuard Firebox’s which allow for historical logging of traffic.