Are you a small business looking for affordable IT Support?
Then look no further! We are offering “all-inclusive” support plans specifically for small businesses. The itro Small Business plans provide unlimited support for up to 5 users for a set monthly charge. There are two plans – itro Small Business Advanced and itro Small Business Ultimate.
Why are we doing this?
The IT landscape has moved so much over recent months and years and we believe strongly we can support you best when you are on an all-inclusive plan. These plans allow us to work pro-actively on your systems, making constant improvements, security refinements and best practice implementations without having to bother you with unexpected bills or proposals. If we see something wrong, or even just not quite right, we can fix it then and there!
Not only that, our experience has shown us our customers on these plans have the highest satisfaction – they get no unexpected bills and they enjoy improved reliability and performance.
Please give us a call on 1800 10 3000 or email [email protected] for more information about our Small Business Packs today!
Scammers are pretending they’re from reputable brands to steal your data
You may remember our article last year warning businesses to beware of people falsely claiming to be from NBN. This time, it’s scammers calling victims pretending to be from Telstra.
Several clients are experiencing dodgy phone calls pretending to be from reputable brands with the goal of stealing your sensitive data or money. itro recommends if you or a colleague receive a call like this, to question it first before putting details into a website or email or even over the phone. Always check with your current provider before giving away information or making changes.
This is not a new tactic
Almost 33,000 people reported threat-based impersonation scams in 2017. (Scams Awareness Week, 2017).
There is an abundance of stories circulating about how people have lost money from sorts of scams. Read some of the cases reported by Telstra and Sydney Morning Herald:
- The marathon scam phone call
- How to spot a scammer
- Scammers pretend they’re from Telstra, ATO, Centrelink, to steal money
How threat-based impersonation scams work:
These sorts of scams come in all shapes and sizes. Such as, emails, call or even someone knocking on your front door. However, scammers will generally follow the below pattern:
- Someone will call, email or knock on your door saying they are a representative from a trusted organisation, such as Telstra or NBN.
- They will warn you of a problem, urgent invoice to be paid or a security threat
- They may ask for remote access to your PC or laptop
- They will demand payment through iTunes vouchers, Bitcoin, wire transfer or ask for personal information
- They might threaten you disconnecting your internet, phones ect
Tips for if you are unsure
- Before proceeding with the call, try to verify who they say they are through a legitimate independent source. Such as, an online search or a phone book.
- Call the company number listed on their official website, don’t use any contact details provided by the caller as they are likely fake.
- Don’t ever allow someone remote access to your computer unless you are certain the call is safe.
- Any requests for payments through iTunes card, bitcoin or gift card are generally phony.
- Always call itro, we prefer your business to be safe rather than sorry