Success Stories

"what really stands out for me, is just how friendly and approachable all the ITRO staff are when we call"

We have been working with ITRO for nearly 10 years. In that time they have looked after all our IT needs including day to day help desk, full server upgrades and keeping our firm security up to date. ITRO have maintained their high level of service despite all the disruptions and difficulties that have plagued us all during 2020 and response times have been excellent. However, what really stands out for me, is just how friendly and approachable all the ITRO staff are when we call. They all have a really pleasant phone manner and while being really efficient at getting the job done, they are non-the-less happy to stop and have a conversation too - which is pretty important when we are all working in isolation from home. The crew have been patient and responsive with our less straight forward issues and proactive in keeping our systems running smoothly. It’s been a real pleasure having ITRO on our team during lockdown.

"prompt and efficient service in resolving our computer issues"

Due to the Covid-19 restrictions in place in Victoria, our staff primarily worked from home. As a result, our business experienced additional IT issues which hindered our daily operations. We would like to thank the friendly team at ITRO for their prompt and efficient service in resolving our computer issues so that we could continue to operate effectively during this time.

"itro provides us with the assurance that if anything goes wrong they will fix it quickly"

We run a busy Orthodontic practice with a strong focus on excellence in patient care. With all our systems computerised, it is vital that in order for us to offer quality service, that we have access to top rate technical support. Computers being down means no phone line, no receiving payments, no helping patients with health fund claims, no access to patient records, no ability to make appointments, no communicating with our referrers, no analysing X-rays or other records – basically we grind to a halt. Itro provides us with the assurance that if anything goes wrong they will fix it quickly. Each member of the team is always helpful, patient and has a can-do approach to customer service. Wherever necessary, they communicate with our software provider, our telephone supplier, our Eftpos installer or whoever is appropriate to understand the issue, find a solution and allow for the quickest resolution possible. Being with itro gives us the peace of mind that we need to enjoy our work and gives us the confidence that we can offer the high quality of service that we are committed to providing our patients.

"System up-time improved and overall productivity was given a boost"

With itro, if we ever have an ICT problem, we know there is always someone on the other end of the phone ready to help us out

"Thanks for being there for me right at the beginning"

Having worked in large organisations with inhouse IT support all my professional life, starting my own business and having to deal with the IT side of things for my practice can be overwhelming and stressful. I needed to get things up and running asap and having the support from you guys make it much more manageable and gives me comfort in knowing if I need help, I can call. This is important as my work is often very time sensitive.

"It saves both organisations a lot of time"

itro’s remote support service is fantastic. In most situations it’s just as effective as having someone come in here. It saves both organisations a lot of time and it helps us get back up and running as quickly as possible.

"I understood fully what was being discussed"

One of the things that continues to impress about itro is that everyone there has always been able to discuss IT matters with me without all the confusing IT tech talk, so when we started talking about SBS and all its features — email, remote access, backups and networking — I understood fully what was being discussed and how it related to my business.

"Prompt and Effective Day to Day Support"

They provide prompt and effective day to day support for our staff and volunteer users and have assisted us in implementing significant improvements with our business systems. We have enjoyed working with Itro for over 6 years and most of all appreciate their personable approach to doing business.

"Only a Phone Call Away"

When you don’t have a dedicated IT resource in the office it’s reassuring to have a helpful team of experts like itro only a phone call away